My MLM Dream Team

Having just purchased a memorable phone number that lets people find my business. What I didn’t realise or at that time understand was the variety of call management systems that you can choose from on the market. I thought it would be of benefit providing some clarity on the huge minefield that is Call management.

So to begin with what is call management?
A structure that you put in position to sort calls that come into your business and works with them in a way set out by you is the meaning of call management. The variety of ways your phone calls can be sorted are numerous but here is a selection of market standard systems.

Web management – what this lets you do is log into a computer anywhere in the world and read, change, listen to and redirect the phone calls that are being pointed at your organisation. Great if you move around a great deal and have to be kept up to date with the latest happenings within your business.

A Time/Date plan – lets you organise how your system deals with calls at specific times of the day. For example directing calls to the workplace from 9am to 5 pm, your mobile phone from 5pm to 7pm and then answer phone from 7pm till 9am the following morning. You can organise this for whatever time you need and can be a customer saver if applied in the right way.

Call divert – Most memorable numbers 0800 numbers, 03 numbers, 0845 numbers etc will let you send incoming phone calls to that number or any other number which ensures you wouldn’t have to not get a phone call it doesn’t matter what the situation. Can be very helpful especially as part of a business continuity plan all of your equipment may have gone into temporary storage but you can still receive your calls and direct it to new site accommodation until you have the disaster sorted out.

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